Our goal at Teatro LATEA is to make your purchasing experience easy, efficient, and informative. We strive for excellence of service. The following purchase policies are designed to ensure your satisfaction and protect your interests. If you have any questions about the information below, please contact us.
Payment Methods. All major Credit Cards Accepted: American Express, MasterCard, Visa and Discover. Checking and Bank Cards bearing the visa/mastercard logos are also accepted.
Pricing and Availability. Teatro LATEA sells tickets on behalf of presenters, producers, promoters, and venues. In doing so, we act as their ticking agent. Teatro LATEA does not set the ticket prices or determine seating availability. Many of the events we sell are general admission. You will choose your seat upon arrival at the venue. If an event is assigned seating, locations are chosen by best availability at the time of the purchase. Tickets are sold through several distribution points, including our phone center, this website, retail ticket centers and the box office of the venue. All distribution points use the same ticketing system and have access to the same inventory and locations. There is no preference or advantage on location or availability from one distribution point or another.
Service Fees. Tickets purchased through Teatro LATEA are sometimes subject to a per ticket service fee. This fee is non-refundable.
Cancelled Events. Occasionally, events are cancelled or postponed by the presenters, producers, promoters, and venues due to situations beyond our control . When this occurs, Teatro LATEA makes every effort to contact you. When an event is cancelled you will receive a refund for the ticket price but not any associated service fees. If an event is cancelled and you have not been contacted by us, please contact us for information on receiving a refund. If the event was rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. If you purchased the ticket (s) at a ticket center, you will need to return the tickets directly to the ticket center where you purchased the tickets. If events need to be cancelled because of acts of god, civil unrest or other major events, it may not be possible for all patrons to be notified of the cancellation. In this case ticket holders will be refunded for the price of the tickets but not the price of the service fee(s).
Refunds and Exchanges. Before purchasing tickets, carefully review your event date, time and and seat selection. Policies set forth by our clients, including producers, promoters and venue, prohibit Teatro LATEA from issuing exchanges or refunds after a ticket has been purchased. This is the case for lost, stolen, damaged or destroyed tickets and even if you are unable to attend the event.
Privacy and Data Use. Teatro LATEA takes great care to protect your privacy and Personal Contact Information. Currently, we do not sell, rent, give, or loan your personal contact information to outside parties other than those directly related to your transaction. Although we retain the right to do so at any time in the future.
By purchasing tickets through the Teatro LATEA website, phone center, or other retail outlet you expressly agree to allow Teatro LATEA to transmit your Personal Contact Information to parties related to your transaction. Personal Contact Information includes access to your full contact information including, name, address, phone number and email addresses.
In addition, by using the Teatro LATEA website and system, you expressly grant Teatro LATEA the right to track and capture your behavior and use of the website and system in any legal way Teatro LATEA so chooses including, but not limited to the use of first-party and third-party cookies, anonymous identifiers or other data tracking technologies that may or may not be installed onto your personal devises and property. In addition you give Teatro LATEA the express right to view, sell, give, trade and any fully exploit the use of such data, interests and behavior. Parties that we may give the information to may include any or all of the following: representatives of the events, artists, presenters, promoters and venue operators for any event you purchased tickets to or events that you have visited on the website as well as other parties with whom Teatro LATEA does business.
Teatro LATEA does not specifically and directly link any of your Personal Contact Information collected in the course of using the system to purchase tickets or communication with us with usage and interest data collected via cookies or any of the other behavior and interest tracking tools but we retain the right to do so in the future.
Right to Amend this Policy. Teatro LATEA retains the right to change these policies and terminate service at any time and without notice at our sole discretion.
Disclaimer of Consequential Damages. You shall not in any action or proceeding, or otherwise, assert any claim for consequential damages against Teatro LATEA, its employees, owners or shareholders on account of any loss, cost, damage or expense which you may suffer or incur because of any act or omission of Teatro LATEA or its employees in the performance of our ticketing services and your use of our website and System, and you hereby expressly waives all such claims.
Indemnification. You will indemnify, defend, and hold harmless Teatro LATEA, its licensees, and each of their respective employees, officers, directors, and affiliates (“Indemnified Parties”), from any and all claims, losses, liabilities, damages, fees, expenses and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) which result from any claim or allegation against any Indemnified Party arising from your use of the System or its breach of any term of this Agreement. Teatro LATEA will provide you with notice of any such claim or allegation, and it will have the right to participate in the defense of any such claim at its expense.
Excuse for Nonperformance. Teatro LATEA’s obligation to perform and provide the system and services herein shall be excused without liability when prevented by strike, act of God, governmental action, catastrophic accident or any other condition beyond its reasonable control.
Severablity. If any provision of this agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be modified so as to be enforceable and legal, and the remainder of this Agreement shall remain operative and binding on the Parties.
Governing Law. This Agreement will be governed in all respects by the laws of the State of New York and the United States of America.